Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website located at bespoke.house (the “Website”) operated by Bespoke (“we,” “us,” or “our”).

By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Website.

Description of Services

Bespoke is a digital marketing agency specializing in boutique hospitality businesses. Our Website provides information about our services, including:

• Website development and design
• Search engine optimization (SEO)
• Social media marketing
• Email marketing
• Pay-per-click advertising
• Analytics and reporting
• AI readiness consulting

The Website also provides an AI-powered chat assistant to help answer questions about our services and facilitate initial consultations.

Use of the Website

Permitted Use

You may use our Website for lawful purposes only. You agree to:

• Provide accurate and truthful information when using contact forms or chat features
• Use the Website in accordance with all applicable laws and regulations
• Respect the intellectual property rights of Bespoke and third parties

Prohibited Activities

You may not:

• Use the Website in any way that could damage, disable, or impair it
• Attempt to gain unauthorized access to any part of the Website or its systems
• Use automated systems (bots, scrapers, etc.) to access the Website without our permission
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our staff
• Use the chat feature to submit spam, fraudulent inquiries, or offensive content
• Impersonate any person or entity, or misrepresent your affiliation
• Collect or harvest personal information from the Website

Intellectual Property

The Website and its original content, features, and functionality are owned by Bespoke and are protected by international copyright, trademark, and other intellectual property laws.

Our Content

All text, graphics, logos, images, videos, and software on this Website are the property of Bespoke or its content suppliers. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

Trademarks

“Bespoke” and our logo are trademarks of Bespoke. You may not use these marks without our prior written consent.

User-Submitted Content

When you submit content through our contact forms, chat feature, or other means, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and process that content for the purpose of providing our services and responding to your inquiries.

You represent that you own or have the necessary rights to submit such content and that it does not violate any third-party rights or applicable laws.

AI Chat Assistant

Our Website features an AI-powered chat assistant designed to provide general information about our services and answer common questions. Please be aware that:

• The AI assistant provides general guidance and should not be considered professional advice
• Responses are generated by artificial intelligence and may not always be accurate or complete
• The AI assistant cannot make binding commitments on behalf of Bespoke
• For specific project quotes or contracts, you must speak with a human representative
• Conversations may be recorded and stored for quality improvement and lead management purposes

Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by Bespoke. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the terms and privacy policies of any third-party websites you visit.

Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee any specific results from using the Website or our services.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BESPOKE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE.

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX MONTHS FOR SERVICES OBTAINED THROUGH THE WEBSITE.

Indemnification

You agree to indemnify and hold harmless Bespoke and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or in connection with your use of the Website, your violation of these Terms, or your violation of any rights of a third party.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Website shall be resolved in the state or federal courts located in Dallas County, Texas, and you consent to the personal jurisdiction of such courts.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last updated” date.

Your continued use of the Website after any changes indicates your acceptance of the modified Terms. We encourage you to review these Terms periodically.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Bespoke regarding your use of the Website and supersede any prior agreements.

Contact Us

If you have any questions about these Terms, please contact us at: