Privacy Policy

Introduction

Bespoke (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at bespoke.house or engage with our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact Form Submissions: Name, email address, company name (optional), services of interest, and your message.
• Chat Widget Interactions: When you use our AI chat assistant, we may collect your name, email, company name, service interests, budget range, project timeline, and the content of your conversation.
• Email Communications: Any information you provide when contacting us directly via email.

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• Location Data: Approximate geographic location based on IP address.
• Cookies and Similar Technologies: We use cookies to improve your experience. See our Cookies section below.

How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To send you information about our services that may interest you
• To personalize your experience on our website
• To improve our website and services
• To analyze website usage and trends
• To detect and prevent fraud or abuse
• To comply with legal obligations

Cookies and Tracking Technologies

We use the following tracking technologies:

Google Analytics

We use Google Analytics (via Google Tag Manager) to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and marketing efforts.

Google Analytics uses cookies to collect this information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Essential Cookies

We use essential cookies necessary for the website to function properly, including session management and security features. These cookies do not store personally identifiable information.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who assist us in operating our website and conducting our business (e.g., hosting providers, analytics services, email service providers).
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information for other purposes with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and chat conversations are retained for up to 3 years unless you request earlier deletion.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

For All Users

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

For European Economic Area (EEA) and UK Residents (GDPR)

You additionally have the right to:

• Request restriction of processing
• Object to processing based on legitimate interests
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

For California Residents (CCPA/CPRA)

You additionally have the right to:

• Know what personal information is collected and how it is used
• Request deletion of personal information (subject to exceptions)
• Opt out of the sale of personal information (we do not sell your data)
• Non-discrimination for exercising your privacy rights

International Data Transfers

Our operations are based in the United States, Mexico, and the United Kingdom. If you are accessing our website from outside these regions, please be aware that your information may be transferred to, stored, and processed in countries where our servers are located. We take appropriate measures to ensure your data is protected in accordance with this privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at: